|
Batteries:
It's true that a high percentage of all repairs are related to battery
failure. Please have your batteries checked before sending any equipment
to our service center. They can be tested at Gene Hackers or another
battery retailer. Keep in mind that most lithium batteries will test
"good" on a conventional battery tester, even if the battery is not
performing properly. If your battery is a "lithium type" please try a
fresh, new battery before sending the equipment in for repair. Make sure
the camera's contacts are shiny and clean.
Technology Accidents:
Cameras and camcorders usually have some features that are used
infrequently, or perhaps not at all. Sometimes a switch or button is
engaged accidentally, causing the equipment to behave differently.
Before sending an item for repair, check your instruction manual to be
sure that the problem is not related to any "operator error."
Duplication:
If a problem occurs with your equipment, try to duplicate the error.
This helps you to narrow down the cause. It could be a defective roll of
film or videotape that is causing the problem. Rewind and unload the
film or tape, operate the equipment without it, and then operate it with
a new roll of film or tape. If the malfunction ceased when the first
roll or tape was removed, then a repair may not be necessary.
|
