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 Corporate Division

 Special Offers

1. Shipping Policy

2. Satisfaction Policy

3. Privacy Policy

4. Product Pricing

5.  Return Policy

6.  Terms of Use

1.  Shipping Policy

Gene Hackers ships with the United Parcel Service (UPS) and the United States Postal Service (USPS).  We are able to ship internationally, however additional shipping costs will apply.  We reserve the right to adjust shipping costs on international orders after the order is placed and confirmed.  

Orders to Canada, Alaska, Hawaii, Puerto Rico, A.P.O's and P.O. Boxes are shipped via the USPS.  UPS may be unable to ship to these types of addresses.  If you require shipping to one of these types of addresses and do not choose USPS, we reserve the right to change shippers, and adjust shipping costs after the order is placed and confirmed.

We reserve the right to adjust shipping costs and methods at any time, without notification. The difference will be charged to your credit card.

International Customers

We are able to send orders to most international locations.  In some cases, we are unable to generate accurate shipping rates. By placing your order, we reserve the right to adjust your shipping method and rate.  The difference will be charged to your credit card.

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2.  Satisfaction Policy

Gene Hackers offers you a quality shopping experience.  We strive to offer you the highest quality products and services.  Rarely do we encounter customer dissatisfaction.  If Gene Hackers shipped you an incorrect item, we did not ship an item, or you are not satisfied with the quality of a product or service, please call our office immediately so we can resolve this issue as quick as possible.

Unfortunately, shipping charges may not be refunded; it is determined on a case-by-case basis. The actual shipping charge may be higher than our flat rate initially charged. The returned merchandise will be credited to your credit card minus shipping charges.  Bulk orders may not be refundable unless agreed in writing prior to purchase.  International orders may not be refundable unless agreed in writing prior to purchase.  We reserve the right to refuse refunds, returns, and credits.

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3.  Privacy Policy

At Gene Hackers, we are committed to protecting the online privacy of visitors to our websites. This Policy applies only to the websites and online services provided by Gene Hackers. This Policy does not cover any interaction you may have with Gene Hackers by telephone, postal mail, or other offline communications. The purpose of this Policy is to inform you about the types of information we gather about you when you visit our websites, how we may use that information, and how we disclose it to third parties.

I. Information That We Collect

Online Stores

We collect personal information from you when you purchase products from our online stores. For example, we require you to provide your name, contact information, shipping and billing addresses, and a credit card number before we process your orders. We also collect information about your transactions with us. We may use the information that you provide to communicate with you about products purchased through our online stores, to provide customer support in connection with those products, and to send you information about other products and services which we believe may be of interest to you.

Cookies

We use "cookies" to enhance your visits to our websites. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies do not store personal information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what websites, pages, or advertisements your browser has accessed. We use cookies to store information and personalize your experience with our websites. For example, cookies allow our websites to recognize your browser as a previous visitor, and thus save and remember any preferences that may have been set while you were previously browsing our websites. Our cookies can also store your password, personalize pages, and keep track of selections, such as your time zone and episode selections, or items you have placed in a "shopping cart."

II. How We Use the Information We Collect

Our Services and Websites

We use your personal information to provide you any services that you may request or require, to communicate with you, to allow you to make purchases, and to allow you to participate in online contests, surveys and games. We use aggregated non-personal information about our users to understand our website’s demographics, such as the percentage of male and female users, the geographic distribution of our users, the age ranges of our users, or a combination of these or other demographics. We use the non-personal information we collect to analyze how our websites are being used, and to improve the content of our websites, online product offerings, and marketing and promotional efforts.

Email Communications

If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. There may be times when you will have the opportunity to subscribe to an email list or electronic newsletter that will send information about our websites or our advertisers to your email address. However, we will provide you with the option to change your preferences and opt-out of receiving those communications. You may request at any time that we not email you in the future by clicking the "unsubscribe" link which is included at the bottom of any email that you receive from us, or by contacting us at sales@genehackers.com. If you unsubscribe, we will make reasonable efforts to discontinue these email communications as soon as possible.

Online Stores

If you make a purchase through our online stores, we may use the information you provide to send you important announcements and updates regarding our websites or online products. You may also receive periodic mailings regarding new products and services. However, you may opt-out from receiving future mailings by contacting sales@genehackers.com or:

Gene Hackers

Attn: Gene Hackers Online Policies

Address: 89 W. Palisade Avenue, Englewood, NJ 07631

When you provide us with your personal information to make a purchase through our online stores, we use this information to process your online order and credit card number. We also use your address and billing information to bill you and provide associated support.

III. Disclosure of Information to Third Parties

Affiliates

Except as specifically set forth in this Policy, we do not share your personal information with any non-affiliated third party without your permission. Affiliates of Gene Hackers may choose to contact you in order to offer you products and services that may be of interest to you.

Other Disclosures

We may disclose personal information when we are required or requested to do so by law, court order or other government or law enforcement authority or regulatory agency; to enforce or apply our rights and agreements; or when we believe in good faith that disclosing this information is necessary or advisable, including, for example, to protect the rights, property, or safety of Gene Hackers, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We reserve the right to use or disclose non-personal information in any way we see fit.

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Prices are subject to change without notice due to the fluctuating value of world currencies.  Catalog prices may be outdated.  Please refer to our website or call us for the most recent prices.

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As stated in our Satisfaction Policy, Gene Hackers offers you a quality shopping experience.  We strive to offer you the highest quality products and services.  Rarely do we encounter customer dissatisfaction.  If, for any reason, your equipment is not functioning, damaged, or not satisfied, please contact us immediately.

New Equipment

All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

Return period: 7 days for video, audio, home theater, digital equipment & related accessories.  14 days for photo equipment, except as listed below.

No returns on:

• Underwater equipment once submerged.

• Processing equipment once used with chemicals.

• Printers once ink cartridges are installed.

• TVs, combos, and monitors 25" and larger.

• Educational tapes and books once opened.

• Blister-packed items once opened.

• Original manufacturer computers, computer products, software once opened.

• Special Order merchandise.

• All consumables, including but not limited to recordable media, film, digital memory, tapes, batteries, paper, chemicals, ink, bulbs, CD/DVDs, etc.

Additional Rules:

• No returns will be accepted without an RMA number.  Please call or e-mail us to obtain one.

• Items with timers must show <120 min use. Items with shutter counters must show <200 exposures.

• Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only.

• Not responsible for personal data or items left in returned merchandise.

• If any of the above conditions are not met, Gene  Hackers reserves the right to refuse the return or charge a restock fee of not less than 15%, at our sole discretion.

• Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise.

• Refunds on returned items which were paid for by credit card or PayPal will only be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will only be made by check after a 10-day waiting period.

• Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate.

• The gift cards and/or store credits are redeemable for merchandise only and is not transferable. It may not be redeemed for cash. Will not be replaced if lost or stolen.

Used Equipment

All used equipment is guaranteed to work, regardless of its cosmetic condition, unless otherwise stated. Used photo equipment is guaranteed for 90 days from date of purchase and has a 14 day return privilege, less shipping. Used Video/Imaging items come with a 30 day "Parts and Labor" warranty, excluding video heads, and may be returned within 7 days for a full refund, less shipping.
 

Antique Equipment

All antique equipment is not guaranteed to work, unless otherwise stated.  We do not offer any warranty or guarantee.  All antique equipment sales are final.

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